Tüm alıştırma soruları

An IT technician is configuring a workstation for a remote employee based in the European Union who collects customer profile details. Which of the following technical and operational practices directly align with the mandatory requirements of the General Data Protection Regulation (GDPR)? (Select TWO.)

A service desk technician receives an in-person walk-in request from a department manager who is visibly frustrated because their corporate smartphone cannot sync emails right before a key presentation. The manager expresses irritation regarding IT support response times and demands an immediate resolution. Which of the following is the most appropriate initial communication response for the technician?

A network technician is preparing a change request to swap out a malfunctioning wireless access point in a branch office. As part of the formal documentation, the technician must include specific instructions detailing how to restore the network to its original state if the new access point encounters severe configuration errors upon installation. Which component of the change management process fulfills this requirement?

A technician receives an alert that a corporate-managed mobile device has been infected with a malicious application exhibiting unauthorized remote access and data exfiltration behavior. Place the following mobile incident response and remediation actions in the correct sequential order.

An IT technician has resolved an issue where an executive user's laptop was unable to connect to the corporate wireless network. The technician successfully restored connectivity by updating the network adapter drivers and reconfiguring the wireless profile settings. According to standard ticketing system workflows, which of the following actions should the technician perform NEXT before closing the ticket?

Following a prolonged cold wave, a data center HVAC humidifier unit malfunctions, causing relative humidity inside the server room to drop to 14%. Shortly thereafter, technicians servicing hot-swappable blade servers report frequent static discharges, and two drive array controllers experience failure from electrostatic discharge (ESD). While waiting for HVAC replacement parts, which immediate operational measure should the lead technician implement to mitigate static charge accumulation?

A field technician is setting up new desktop workstations and routing power cables in a customer's office. Which of the following basic physical safety precautions should the technician follow to prevent personal injury and workplace hazards? (Select TWO.)

An IT technician working in a server room notices smoke and small flames originating from an active electrical power distribution unit inside a rack. Which class of fire extinguisher should be used to safely suppress this electrical fire?

During an incident investigation regarding unauthorized data access on an executive laptop, a technician takes the following sequential steps to secure the hardware for digital forensics:
1. Disconnects the laptop from the wireless network by toggling airplane mode.
2. Captures an image of the system's volatile memory (RAM) to a sanitized external drive.
3. Performs a graceful system shutdown using the operating system interface.
4. Fills out a chain of custody form with the laptop's serial number, exact time, date, and current location.
5. Transports the laptop to the forensic laboratory after hours and places it on the forensic analyst's desk without securing a recipient signature.

Which of the following actions performed by the technician represents the most critical violation of evidence handling protocols?

A corporate event coordinator reports that a primary badge-scanning application on an iOS tablet frequently freezes and becomes unresponsive during guest check-in. The rest of the tablet's operating system functions normally. Following CompTIA troubleshooting best practices, which of the following actions should a technician perform FIRST?

A system administrator notices that a Windows workstation experiences recurring stop errors (BSOD) immediately following an automated update to its network adapter driver. The technician successfully starts the system in Safe Mode. Which of the following is the BEST next step to restore the workstation to a stable operational state while retaining the network adapter device?

A user notices that immediately after downloading a sideloaded utility app onto an enterprise mobile device, persistent pop-up ads appear across all screens and location tracking stays enabled continuously. Which TWO of the following initial actions should a technician take to remediate this security concern?

An IT analyst is reviewing a custom Bash shell script (`.sh`) designed to automatically rotate system logs on a Linux workstation when disk usage exceeds a specified percentage. The script contains the following line intended to set a threshold variable:

`THRESHOLD = 80`

When executing the script, the shell returns an error stating `THRESHOLD: command not found`. Which of the following correctly explains the cause of this failure and provides the proper syntax correction?

Match each administrative scripting file extension to its primary execution environment or runtime host.

A tier 2 support specialist completes a maintenance request involving the replacement of a failing host bus adapter (HBA) in a core storage server. To satisfy standard IT service management (ITSM) ticketing workflow and documentation protocols prior to ticket closure, which of the following actions should the specialist perform? (Select TWO.)

A database administrator is preparing a change request to update the database schema and apply a critical security patch to a primary Enterprise Resource Planning (ERP) server. The submitted proposal outlines the business justification, the exact scope of the modification, a comprehensive risk assessment, and detailed post-implementation testing procedures. Which of the following critical elements must be included in the change request before presenting it to the Change Advisory Board (CAB) for authorization?

A technician is reviewing network configuration settings and wireless features on corporate mobile devices. Match each mobile connectivity feature or setting to its primary technical function.

A database administrator is preparing to upgrade a company's customer relationship management (CRM) database during an upcoming scheduled maintenance period. According to standard change management procedures, which TWO of the following components must be documented in the change request prior to submitting it for review?

A technician is decommissioning a server at a medical clinic that contains patient treatment records, medical diagnoses, and health insurance billing details. Which of the following regulations specifically dictates the privacy and security requirements for safeguarding this Protected Health Information (PHI)?

An IT technician is tasked with securing a compromised internal storage drive and transporting it to an offsite forensic analysis team following a suspected enterprise data breach. Which of the following procedural steps are mandatory to preserve evidence integrity and maintain a valid chain of custody during this process? (Select TWO.)