All practice questions

An administrator is setting up an Experience Cloud site for customer support and needs to configure access and licensing capabilities. Match each Experience Cloud feature or license type on the left with its corresponding administration capability on the right.

An administrator at a renewable energy company needs to summarize total maintenance costs on the custom object Equipment__c by aggregating costs from related Maintenance_Log__c records. The administrator attempts to create a Roll-up Summary field on Equipment__c, but the Roll-up Summary field type option is disabled. Upon reviewing the schema, the administrator notices that Maintenance_Log__c currently links to Equipment__c through a Lookup relationship. Which action should the administrator take to meet the business requirement?

A Salesforce Administrator at a digital payment gateway company needs to restrict system access for a risk analyst taking a six-month leave of absence. The analyst is currently designated as the Default Workflow User in Process Automation Settings and is referenced in active process builder flows. Which two actions should the administrator take to handle this access requirement safely? (Select 2 answers)

A support team at Universal Containers relies on On-Demand Email-to-Case to process customer inquiries. During a major product release, the volume of incoming messages unexpectedly exceeds the organization's maximum daily limit for On-Demand Email-to-Case processing. The system administrator must ensure that any incoming customer emails arriving after the daily limit is reached are preserved and processed automatically once the 24-hour limit resets, without sending failure notifications to customers. Which configuration setting should the administrator select for the Over-Limit Action in On-Demand Email-to-Case?

Apex Global Logistics tracks freight movements using a custom Shipment object. Management requires that when a shipment's Status picklist is set to 'Delayed', a dedicated 'Delay Details' field section—containing 'Delay Reason' and 'Estimated Resolution Date'—must automatically appear on the record page, along with a 'Notify Carrier' action button. When the status is anything other than 'Delayed', both the section and the action button must remain hidden from the Lightning user interface. Which combination of Lightning App Builder capabilities should the administrator implement to fulfill this requirement?

An administrator at Cloud Kicks is configuring Chatter for the custom object Order_Fulfillment__c. The operations team requires real-time updates in the record feed whenever the Fulfillment Status or Target Delivery Date fields are modified. Additionally, users need the ability to quickly create related records directly from the Chatter publisher on record pages. Which two administrative configurations are required to meet these business requirements? (Select TWO.)

An administrator creates a new Record Type named 'Government Account' on the Account object to support a public sector sales team. The administrator assigns the 'Government Page Layout' to the relevant user profiles for this record type. However, when users create a new record using the 'Government Account' record type, they report that the 'Industry' picklist field still displays options relevant only to commercial enterprise clients. Which configuration step did the administrator omit?

Match each Salesforce email integration and template component to its primary administrative capability or function.

Support representatives at a commercial audio equipment manufacturer report that they cannot view published troubleshooting articles tagged under the 'Pro Audio Hardware' category group. The administrator verifies that the representatives possess active Knowledge User feature licenses and have object-level Read permissions on the Knowledge object. Which configuration change should the Salesforce Administrator make to resolve this access issue?

Universal Containers provides tiered customer support based on Service Level Agreements (SLAs). The support team reports that when new cases are submitted for customers with active entitlement records, the required SLA countdown timers (Milestones) are not automatically attaching to the cases. Which two configuration steps must the Salesforce Administrator take to ensure Milestones automatically populate on newly created cases? (Choose 2 answers)

An administrator is configuring the Salesforce Integration with Outlook for a group of sales representatives. The representatives need to create, edit, and insert Lightning Email Templates stored in a public folder named 'Enterprise Sales Templates' directly from the Outlook integration pane. However, the representatives report that while they can view their own private templates in Outlook, they cannot save templates to public folders or select templates from the 'Enterprise Sales Templates' folder. The folder sharing settings have already been configured to provide Read/Write access to the Sales Team public group. Which administrative action should be performed to resolve this issue while following security best practices?

An administrator needs to perform a data operation in Salesforce and is deciding between using the Data Import Wizard and Data Loader. Which two features or capabilities are unique to Data Loader compared to the Data Import Wizard? (Choose 2 options)

A Salesforce administrator at a financial services firm is configuring automated case handling for incoming Web-to-Case submissions. Place the following automated processes in the correct sequence in which Salesforce evaluates and executes them upon case creation.

A Salesforce Administrator enables Shared Activities in an organization to allow sales representatives to log meetings with multiple client attendees. What is the maximum number of Contacts that can be related to a single Task or Event record?

A Salesforce Administrator needs to model a relationship between the standard Account object and a custom object named Vendor_Evaluation__c. The business requires that deleting an Account automatically deletes all related Vendor_Evaluation__c records, and administrators must be able to create Roll-Up Summary fields on the Account object to aggregate evaluation metrics. Which two actions must the administrator take to fulfill these requirements? (Choose 2 answers)

An administrator at a luxury retail brand needs to immediately block system login access for a departing inventory manager. However, the administrator is unable to deactivate the user record because the account is currently designated as the Default Workflow User in Process Automation Settings. Which action should the administrator take to resolve this issue while maintaining system security?

Match each Salesforce Chatter group configuration setting on the left with its corresponding operational behavior and administrative constraint on the right.

An administrator at Northern Trail Outfitters has enabled Shared Activities ('Allow Users to Relate Multiple Contacts to Tasks and Events'). A sales executive logs a customer meeting event that involved 12 contacts from two partner organizations and assigned two internal sales reps as co-hosts. Which statement accurately describes how Salesforce processes and displays this Shared Activity?

A financial services organization uses a public Web-to-Case form to capture customer service requests. During high-volume promotional campaigns, the administrator wants to ensure system reliability if submission limits are reached and prevent automated spam submissions from generating invalid records. Which TWO statements correctly describe Salesforce system behavior and administrative options for Web-to-Case intake?

An administrator is tasked with modernizing a custom Vendor Contract record page by migrating it to Dynamic Forms and configuring conditional visibility on a sensitive field. What is the correct sequence of steps the administrator must take in Lightning App Builder to complete this setup?